Privacy Policy

Introduction

At ULAB Technologies Sdn Bhd ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request information about our services
• Subscribe to our newsletter or marketing communications
• Engage with us for project consultations
• Participate in surveys or promotions

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Project requirements and business information
• Payment and billing information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Clickstream data and usage patterns

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Responding to your inquiries and providing customer support
• Sending you project updates, technical information, and service announcements
• Processing transactions and managing billing
• Personalizing your experience and delivering relevant content
• Analyzing website usage and improving our website functionality
• Protecting against fraud, unauthorized access, and other security threats
• Complying with legal obligations and enforcing our terms and policies
• Sending marketing communications (with your consent where required)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to maintain the confidentiality and security of your information.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate measures to ensure that your information receives adequate protection wherever it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly.